Goal Management

When you hear "personal and career development," you may feel a flash of dread. As a leader or manager, you know the importance of employee development. Time over time, statistics and studies show a lack of development is a leading cause of employee turnover.

Here are a few examples:

• Pew Research found that 63% of respondents who left jobs in 2021 gave the lack of advancement opportunities as the reason for leaving.
• According to a 2022 McKinsey study, insufficient career advancement was the most common reason for quitting a job.
• According to a 2022 SHRM report, 61% of respondents cited lack of career development and advancement as a top three cause of turnover, while 21% said it was the number one reason.
  

Despite the glaring statistics, for many managers, it seems impossible to prioritize. You know it's your responsibility. And, of course, you want to help employees grow their skills and careers. But your to-do list is overflowing with a million other tasks that are arguably more urgent.

Ideally, your employees would take an active role in their professional development. They would come to you with questions, sharing with you their goals and professional aspirations.

The reality is employee development should be a two-way street. Managers shouldn't bear all the responsibility. You can empower your employees to advocate for their professional development and growth.

In this article, we'll cover actionable strategies on how to empower employees to take charge of their own professional development. As a result, your employees will be given the tools and road map to take charge of their own careers. As a manager, your role will be more of a helpful guide rather than the primary driving force. 

What is Employee Empowerment?

Would you rather have to micromanage your employees to get even the smallest of tasks completed? Or would you rather have them be self-motivated and independent? Of course, most managers would choose the second. Self-motivated employees mean less work for you as a leader.

Despite this, many leaders end up doing the opposite. The idea of giving employees more freedom can trigger a leader's biggest fears. In short, people taking advantage of company time and not delivering results. Many try to avoid this by doubling down on the opposite of autonomy. Control.

Like many things in human psychology, the answer lies in a counterintuitive approach. When leaders offer employees freedom and autonomy, they are motivated and perform better.

In an HBR article titled When Empowering Employees Works, and When It Doesn't, researchers explain what it means to empower employees. They state, "leaders who were perceived as more empowering were more likely to delegate authority to their employees, ask for their input, and encourage autonomous decision-making."

In essence, empowering employees is about providing a baseline level of guidance, support, and structure. But also give employees the opportunity to test their ideas and innovate within those set parameters.

In other words, it's not about letting employees run wild and free. But giving them a basic structure and letting them experiment within it. According to the researchers, this management style leads to employees who "are more likely to be powerful, confident individuals, who are committed to meaningful goals and demonstrate initiative and creativity to achieve them."

How does all this apply to employee development? Managers often act as the driving force of employee development. This places an undue burden on managers on top of all their other duties. 

In reality, employee development has a greater chance of thriving when employees are empowered to advance their development.

With a few strategies, managers can enable employees to take the lead in their own careers. Managers are still responsible for high-level direction, support, and approval. But employees will be in charge of steering their own ship.

How To Empower Employees To Take Charge of Their Development

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1. Understand employee needs from the start

Often, development talks begin before an employee starts their new job. If they didn’t occur in the interview, a great time to start is during the onboarding process. 

By setting the tone from the start, you can show your employees that their development matters to you, and you can guide them through building a learning path to help them succeed in their roles (and beyond). 

Here are a few questions to start these conversations:

• What are your long-term professional and career ambitions?
• What do you hope to achieve in this role?
• What skills do you hope to acquire or improve?
• Are you looking to grow your career quickly (i.e. take on management responsibilities) or deepen your knowledge as an individual contributor?

If you use skills assessments in your recruiting process, you can use those insights to identify skill gaps and areas for improvement.

Empowering employees to tackle self-development from the start of their time at your organization will show them they are in control of their future. This perspective shift can help them view their new role as a growth opportunity instead of feeling like they are a slave to your bottom line. The more in control of their future they feel, the more likely they will want to continue their journey at your company.

2. Embed it into your culture with a dedicated meeting

Work is busy. Our to-do lists are constantly growing with new and shifting priorities. By its very nature, “employee career development” is a forward-looking process. When you’re so busy thinking about the here and now, planning for the future can quickly fall by the wayside. 

This is why it's crucial to carve out dedicated time for development discussions. Be realistic. Don’t set these meetings at a frequency that seems unattainable. That will only lead to cancelled meetings, and nothing kills employee morale like cancelling a meeting they were looking forward to. Start small, test out how employees respond, and adjust accordingly from there. 

For example, you can start by booking a meeting every 6-month with each employee. By proactively bringing up this topic and dedicating time to it, you will demonstrate to employees that you are serious about their professional development. In turn, they will be more likely to be proactive on their side, come prepared for the meetings, and be an advocate for their own development.

3. Set clear goals and expectations

Getting a recurring meeting set up is a good start. But it’s not enough for employees to feel empowered to take charge of their professional development. They still have to consider important questions like:

• What long-term goals are you working towards?
• What type of projects are you enjoying or not enjoying?
• What skills do you want to improve?
  

Remember: Empowering employees isn’t about letting them run wild and free. Employees still need some high-level direction. This is especially true when they are more junior or at the start of their careers. In other words, clearly defining expectations and setting goals is crucial to ensuring employees start on the right foot.

For example, as part of your discussion for each meeting, you can establish one “career and professional development” objective to achieve.

This can take many forms, for example, working on a self-directed project, shadowing with another department, or taking an online course.

With open communication and asking the right questions, you can help employees develop a high-level objective to work towards. Establishing clear goals and objectives is the foundation of employee empowerment. The idea is to help employees with a general direction to work towards; how they get there is up to them.

4. Provide access to resources for development

A great way to empower employees to pursue their development is to set aside a budget for learning and development.  

For example:

• Online courses
• Webinars, training programs, workshops, etc.
• Magazines, publications, books, etc.
• Conferences, events, etc.
  

Of course, some materials and resources aren't free. But many others these days are free or highly affordable. You can consider carving out a monthly "learning budget" where employees are reimbursed for any learning materials and resources above. Even a small budget can go a long way for online courses and learning materials. 

As a way of motivating employees to take part in additional learning and development, you can create a channel in your local work chat where employees share any additional learning programs that they are undertaking, whether it be attending a webinar or completing an online course. 

You can even make it a group challenge to get the ball rolling. For example, find an online course that appeals to your entire team and make it a quarterly challenge to complete the course. You can even incentivize and reward those who follow through with their final goal.

Using a tool like Qarrot, you can set up an incentive campaign and reward team members who hit their personal development goals once (or multiple times) with award points and badges.

Providing access to these learning opportunities and materials will help establish a culture of learning and development among your team. Employees will feel their career development is being prioritized, empowering them to take action.

5. Help them identify their strengths (and weaknesses!)

As a manager, you know that no two employees are created alike. Some employees are amazing self-starters and need very little prompting. Others, however, seem impossible to convince to go beyond the minimum.

In the book Radical Candor, Kim Scott, author and management expert, proposes a model to help managers evaluate their employees' performance and guide them into roles which will allow them to perform at their best.

In other words, Scott truly believes that everyone can be an A-player employee. If they perform at average or mediocre levels, what she calls “B player employees,” it reflects a bad job fit. A manager's job is to steer employees out of this limbo. A new position may even be necessary.

The first step to empower employees is to help them identify their strengths, highlight what they are good at, and where their potential lies. But the other side of the coin is important, too; challenging employees by letting them know where their work is falling short or where their weaknesses lie. 

Of course, it’s difficult to have these conversations. But challenging people shows that you care enough to point out when things aren't going well. And Scott believes the “discomfort is better than being labelled permanently “B Players.” Ultimately, it will benefit both parties (and even the entire organization) when employees' strengths are developed and utilized.

6. Help facilitate connections

As a manager or leader, you may have exposure or access to other leaders or departments that your employees may not have contact with. These connections can be a powerful way to promote their development and learning. 

For example, during an employee's tenure, they might realize they want to develop skills they aren't using in their current role. They may also express an interest in learning more about another department or team.

This curiosity doesn't mean you must transfer a valuable employee to another team. You can, however, arrange an introduction and offer shadowing or mentorship opportunities. The goal is to empower employees to explore different areas of interest. 

Ultimately, what’s better for the organization's bottom line? Having an employee unhappy and struggling in their current role. Or have the employee be more productive and feel empowered in a role that’s a better fit for their skills and talents.

In the end, allowing your team to explore other options and grow their skills will give them a sense of purpose in their work. More importantly, they will feel the company and leaders truly care about their long-term growth and happiness, which is the best strategy for employee empowerment.

7. Recognize & reward development efforts

Employee recognition is underutilized as an employee motivation and empowerment tool. It costs zero dollars to give recognition. By letting employees know what you value with positive reinforcement, you can boost their motivation.

In the context of professional development, giving employees recognition for completing an online course, meeting training requirements, or taking on a stretch assignment can be a powerful way to motivate employees to continue down this path. 

Moreover, it can set the bar for the rest of the team. Using a recognition tool like Qarrot, you can easily post a recognition to a public social feed for everyone to see. When you give recognition for a specific achievement or embodying a certain value, it signals to the team what is important to you. As a result, this provides employees with the incentive to meet this standard as well.

Remember, the best type of recognition is specific and timely. Don’t wait too long until the goal is complete to offer recognition, and try to avoid vague or high-level “good jobs.” Shine a light on the precise accomplishment the employee completed and its impact on you and the team. 

This type of detailed recognition is most likely to fuel a growth mindset among your employees and team. As a result, your team will be more motivated to continue to embrace challenges, seek learning opportunities, and invest in their development.

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Final Thoughts

Being a manager involves more than guiding your employees through their daily tasks. It's about helping them become the best versions of themselves and giving them the tools to grow in the company.

But this duty doesn't have to fall on the shoulders of leaders. Employees should be responsible for being proactive about their development as well. First, leaders must provide some basic guidance and support—empowering employees with a roadmap to growth and success.

When employees are inspired to take control of their own development, it's not just good for them—it's good for the whole company. Setting clear goals and expectations, identifying employee strengths, and providing access to learning resources are critical steps toward empowerment.

As employees invest in their development, the positive effects spread throughout the organization. This leads to happier employees, better work, and a team capable of handling challenges. Ultimately, when organizations commit to helping employees shape their careers, it's a win-win.

Ensuring employees possess the right skills is crucial. Enter employee skills assessment – a valuable tool empowering HR professionals to identify and assess the skills of future or current employees and ultimately leverage the talents within their workforce. 

For HR professionals, this process is akin to having a personalized roadmap for employee development. It enables them to achieve some of the following objectives.

For example:

• Craft targeted training programs
• Create personalized learning paths
• Plan for the future by aligning employee skills with organizational goals

While traditionally, we have seen skills assessment tests happening during the recruitment and onboarding process, employers have realized their importance and have started conducting them periodically for their existing workforce. Having a robust assessment structure enables companies to make the most of their workforces. It also ensures that they have the requisite skills needed to perform their expected tasks.  

In this article, we’ll explore why your companies could benefit from actively investing in employee skills assessment, highlighting the transformative impact it can have on individual careers and the collective success of the organization.

Benefits of Employee Skills Assessment

1. Reduce bias

In a popular Gallup survey of 7,500 full-time employees, they found the top reason for burnout being “unfair treatment at work.” Most employees complain of workplace politics acting as a bottleneck and hindering their proper growth. Undertaking a skills assessment test would help employees prove their abilities and mitigate the negative effects of favouritism and bias. This shift towards a merit-based approach ensures that talent is recognized and nurtured based on actual capabilities, not personal opinions. For HR leaders, this translates into a more accurate identification of high-potential employees. This becomes a powerful tool for HR leaders, fostering a culture of fairness and transparency and maximizing the full potential of their workforce.

2. Close the skill gap

According to a SHRM study, 75% of employers reported difficulty in hiring because they faced skill gaps in job candidates. As a result, companies often hire people who may not be the best fit for their position. When HR leaders actively undertake periodic monitoring of their development via skills assessment tests., they can better understand the skills gaps within their workforce and plan accordingly. In other words, HR can proactively bridge the divide between existing skills within their workforce and the evolving needs of the organization. This proactive stance is crucial for the organization's overall success. Addressing skill gaps ensures that the workforce remains adaptable and aligned with the company's objectives. It enhances employee performance, productivity, and job satisfaction while safeguarding against potential organizational shortcomings.

3. Creating personalized development plans

Creating personalized development plans is imperative in today's fast-changing world. Employees are frequently called upon to acquire new skills to adapt to technological and industry shifts. Consequently, hiring decisions increasingly hinge on a candidate's proactive approach to personal and professional growth, recognizing the ongoing need for evolution post-employment.

Incorporating a skills assessment tool into your workplace practices is instrumental in supporting employees with the desire to cultivate fresh skills. It serves as a proactive mechanism, identifying skill gaps and ensuring that employees receive targeted development opportunities. Moreover, the tool enables HR to craft individualized training plans, fostering an environment where employees feel valued, empowered, and equipped to take on their roles. This bolsters employee satisfaction and strengthens the organization's resilience in the face of evolving demands.

4. Boost Retention and Satisfaction

The adoption of these assessment tools signifies an organization's commitment to identifying and nurturing individual strengths. This acknowledgment not only empowers employees but also fosters a sense of value within the workforce. When employees perceive that their skills are not only acknowledged but actively developed, it contributes significantly to employee engagement and job satisfaction. The result is a workforce that feels not only competent in their roles but also valued and supported. This heightened job satisfaction translates into increased employee engagement and loyalty, making employee skills assessment a powerful tool for HR leaders seeking to create a workplace where talent not only thrives but remains committed for the long term.

Potential Drawbacks of Employee Skills Assessment

Using an employee skills assessment tool can benefit individual employees and the organization as a whole. However, this process is not without its limitations. This section will review some of the potential shortcomings of these types of evaluations, so you can be prepared to address and mitigate these potential problems if and when they arise. 

1. Subjectivity in self-evaluation

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When employees are asked to assess their own skills, the number one risk is faulty assessment. In other words, self-assessment leads to subjectivity, as people may overstate their abilities due to personal biases or a desire to appear favourable. This can result in inaccurate data. Self-assessment may fail to provide the objectivity needed for a comprehensive understanding of skills.

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2. Inflated confidence

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Similarly, when employees assess their own skills, there's a risk of inflated confidence. In these cases, employees rate themselves higher than their actual proficiency. This can misguide HR decisions, causing a disconnect between perceived and actual skills within the organization.

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3. Challenge in identifying genuine gaps

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Limited self-awareness may hinder the identification of genuine skill gaps. Without a clear understanding of weaknesses and areas of improvement in your workforce, targeted development efforts may fall short.

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4. Low participation and response rates

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As someone who works in HR, you know that getting everyone to participate is unlikely, especially in large organizations. Some employees may exhibit low participation rates or response rates for self-assessment, potentially resulting in incomplete or skewed data. This could present a barrier to obtaining a holistic view of the organization's skill landscape.

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Reducing these challenges 

To address these challenges, it's crucial to supplement self-assessment with external evaluations and feedback mechanisms. This approach ensures a more balanced and accurate representation of employee skills, laying a reliable foundation for strategic talent development and organizational growth.

Finding The Right Skills Assessment Tools

Using third-party tools

HR teams can efficiently conduct employee skills assessments by leveraging third-party tools and services, streamlining the process and obtaining valuable insights. Here are some examples:

LinkedIn Skill Assessments:

Description: LinkedIn offers skill assessments for various domains.

Benefits: HR can gauge candidates' proficiency directly on their professional profiles.

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SkillSurvey:

Description: SkillSurvey provides 360-degree feedback and skill assessments.

Benefits: Offers a comprehensive view of an employee's skills through peer and supervisor feedback.

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Vervoe:

Description: Vervoe offers skill testing and assessments for hiring and development.

Benefits: Helps HR evaluate both technical and soft skills through real-world simulations.

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Cost-effective alternatives

For HR teams on a budget, several cost-effective solutions ensure effective employee skills assessments:

Google Forms:

Description: You can create custom skill assessment surveys from scratch using the tools available on Google Forms.

Benefits: Free and user-friendly, allowing HR to design tailored assessments.

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Talentsoft Hub:

Description: Talentsoft Hub offers a suite of HR solutions, including affordable skills assessment tools.

Benefits: Tailored for small to medium-sized businesses, providing a cost-effective solution.

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Test Gorilla:

Description: Test Gorilla offers a solution designed to assist employers in evaluating the skills and abilities of job candidates efficiently. 

Benefits: Test Gorilla’s platform is cost-effective and available for even small teams,  covering areas such as cognitive abilities, personality traits, technical skills, and job-specific competencies.

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Final Thoughts

The pursuit of optimizing your workforce through skills assessments is not just a strategic move; it's a commitment to unlocking the potential of all employee.

However, like many endeavours in HR, there are challenges and roadblocks to be on the lookout for, like subjectivity in self-evolution and low participation rates. But these challenges can be mitigated with the right approaches. 

By embracing skills assessments, HR professionals are committed to fair recognition and transparent talent development. This commitment goes beyond identifying strengths; it extends to crafting personalized development plans that enable employees to evolve alongside the ever-changing demands of their roles.

Ultimately, investing in employee skills assessment leads to a workplace where talents become aligned with organizational goals, and employees are empowered to reach their full potential.

Employee engagement is the key to employee alignment. As your company grows, your vision, mission, and values for your company can become diluted. This can sometimes lead to organizational misalignment. A few signs of a misaligned company are:

• Difficulty scaling
• Decision-making is a long and complicated process
• Silos exist with little to no communication between them

The “not my department” mentality kills morale. That misaligned culture will not allow your company to scale and it will slow down the production and productivity of everyone involved.

‍So how can we encourage employee alignment, especially in times of growth?

Align vision, mission, and values

To align vision, mission, and values you first have to identify what might be hindering your company’s efforts to get employees behind its vision and creating misalignment. Sometimes it’s a simple policy that needs to be updated, but often misalignment is the result of something much bigger. Identifying the problem first will help you move towards solving it.

One of the most important factors aiding this process is proper and clear communication. Ineffective communication can lead to assumptions. Assumptions about what your company values may not align with the message or culture, you are trying to achieve.

For example, Company A has proudly introduced a new mission statement built around a culture of innovation. The CEO boasts about the creativity of employees, the new option for employees to allocate up to 20% of their time working on new ideas, and a rewards initiative to encourage employee involvement. However, prior to developing its new mission statement, Company A suffered from a highly siloed culture and poor cross-departmental communication. A lack of collaboration and communication between departments can stifle any innovation initiative, no matter how much boasting the CEO does. This culture misalignment not only sends mixed messages to employees, but it completely undermines upper management’s aspirations for Company A to become more innovative. The likely result of such a situation is more unengaged employees and very little true innovation.

First by identifying the problem, in this case, a highly siloed culture, upper management can develop a strategy to better align the company’s culture with its new mission. That strategy may include training for managers, smaller cross-departmental initiatives to initiate collaboration and communication, and encouraging employees to celebrate those behaviors.

Assess and measure

 “What gets measured gets improved.” - Peter Drucker

Misalignment between departments of a growing company isn’t a simple fix. Reporting on progress is important to assess if the re-alignment strategy is being effective. It’s hard to motivate multiple departments to report on progress if they don’t buy into the overall project vision first.

Once you can clearly and concisely communicate the benefit of better alignment, you need to develop certain KPIs, or Key Performance Indicators, that will become critical indicators of progress toward your intended results. Every organization should know how to measure how well the efforts of their employees are impacting company objectives. KPIs provide a focus for operational improvement and create an analytical basis for decision-making.

Create goals that align departments

When you think about breaking down silos and encouraging better communication, change won’t happen overnight. A clear view of the outcome you want to achieve and a plan for moving forward are a great place to start. But cultural change is the result of adopted behaviors and actions and often requires active communication, support, and reinforcement. A gamification and rewards system can encourage the adoption of the behaviors and actions you want to encourage.

With Qarrot, you can create award campaigns for employees to participate in. Say, for example, the misalignment exists between department managers and Payroll. Payroll says employees are not filling out their time-sheets on time and this is putting stress of the payroll department incurring additional costs. Employee managers say they are putting pressure on employees to fill out timesheets, but they have no real way to measure success until Payroll contacts them again.

To encourage employees to fill out timesheets using a rewards and recognition system like Qarrot, the Payroll manager can set up an ongoing campaign to award points every time they record their action of filling out a timesheet. This offers the employee an incentive to fill out their timesheet, as well as a way for department managers to see who is, and who isn’t, participating in the process.

As your company grows, company alignment is critical. Aligning department efforts, and aligning employees to your mission, vision, and values of the company are as important as developing KPIs to communicate the success of your alignment efforts to the people who need to know.

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Ready to see how Qarrot can help boost your employee alignment efforts during times of organizational growth?

Book a demo or download our free Guide to Launching Your First Employee Recognition Program.

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What is the one thing that would make most managers better? The ability to provide effective feedback to their employees.

We know employee feedback is important, but there is a proper way to provide feedback that will produce better business results. First, ask yourself a couple of questions:

1. Does the phrase "performance review" put your stomach in knots?
2. Are there particular employees you know will be more difficult to provide feedback to than others?
3. Do you dread offering criticism?

Honestly, if you answered YES to any of the above questions, you’re already in the wrong frame of mind for providing feedback that will actually offer value to your employees. Accurate feedback is the key to engaging people and keeping them on track. Feedback, when done right, with the right intentions, can lead to better business results by helping motivate employees to meet professional goals. Business success is the result of aligning professional goals with the overall goals of the organization.

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‍So, what’s the trick to providing effective feedback? Here are a few tips to consider:

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Remain constructive

Criticism isn’t always easy to take, let alone deliver, but if done appropriately, with enough thought, and the best intentions behind it, the benefit is that it should help to increase the productivity of the worker receiving the feedback. The constructive part of “constructive criticism” is in the plan to do better. It gives an employee an objective to work for. Non-constructive criticism, or griping if you will, will have the immediate and opposite effect. Nobody likes to be criticized but if it leads to growth it’s easier to handle and easier to convey.

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Be specific

Focused attention on particular feedback will have greater results than when combined with other issues. If the feedback you are giving to an employee is negative you may be tempted to start with a compliment, thinking it will help soften the blow of the criticism. This just muddies the waters of your message. If your intention is to provide feedback with the objective of changing a particular behavior or motivating for better performance, then the focus should be placed solely on that topic in your discussion, and on that topic alone. The same goes for a compliment. Praise goes a lot further and provides more value when not combined with any other motives.

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Don't wait

Quarterly and annual reviews are great! They can provide valuable insight as to how an employee is performing and meeting business objectives. They can provide areas to work on moving forward to the next quarter, or year, and offer benchmark data for overall employee performance. However, feedback that provides the best results is offered in the immediate. Issues need to be dealt with as they arise. Wins need to be celebrated as they occur!

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Know your audience

Depending on the type of feedback your managers are offering, and the personality type of the employee, you must be mindful that there’s a time and a place for everything. Never criticize publicly. Studies have suggested that public disapproval, or putting someone on the spot with negative feedback, can alienate and embarrass the employee. This will only lower their ability to process the feedback constructively. Subsequently, caution should be exercised in sharing positive feedback publicly too. Congratulations and acknowledgment for a job well done in a public setting is something to be left to your discretion. Some employees LOVE public acknowledgment when some loathe being the center of attention.

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Stick to performance

This is one of the hardest things to keep in mind when providing feedback to employees. We discussed remaining constructive, but more than that, stick to words that don’t discuss the personality traits of the employee. Focus on discussing “things they do,” rather than, “who they are.” The best way to help an employee acknowledge and be responsible for their habits or behavior is to discuss them, openly and without personal judgment. As soon as you start discussing overall personality you’ll lose their attention and worse, they could become resentful. Example, instead of saying “You’re a lazy team member, you’re always late!” try, “Your being late hurts our team performance.”

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Observe peer recognition

Do you have employees who are loved by their co-workers? Let them know it! Morale and engagement levels in any workplace strongly depend on how well people get along. It’s true that one bad apple can spoil the bunch. Praising positive team spirit can encourage staff to share that behavior and affect your overall company culture.

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Can you think of any other tips to help managers provide better feedback to their employees?

Employee recognition software can be a valuable tool for managers when providing feedback. Using software like Qarrot, employees can recognize one another and be awarded points for meeting or exceeding sales quotas, goals and objectives. These peer-to-peer and manager recognitions are immediate and favorable to the employee. Employees can turn in points as they earn them for gift cards or other prizes set by the company.

More than that though, managers can view, in real-time, as employees engage with each other. In the company feed managers can see as employers reward points, as well as comment on the achievements of others as they are earned in the system.

Managers can also quickly export reports to see who earned, or rewarded, points for a selected time period. The nature, and frequency, of an employee’s engagement with company programs, such as Qarrot, is a strong indicator of the overall engagement an employee has with their team, to their goals, and to their job overall. Nothing can better indicate a need for feedback, and coaching, than disengagement. Just remember to use the tips we provided above!

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Curious how Qarrot can help you provide better feedback for your employees? Book a Demo, we’d be happy to give you a look around our product and show you how it works!

Innovation starts, at its very basic level, as a disruption of the old. It can be implemented in processes, services, products, and strategies. Creativity can be a powerful ingredient for better problem-solving and innovation and has become an asset in every field. Once employees begin to think creatively, they can unlock the ability to dramatically improve a product, position, or company for the better. Most employees have interests outside of work and possess varied backgrounds. They may have acquired skills in previous fields that they don’t even realize can be applied to their current position. Bringing those skills to a job that doesn’t explicitly require them can create innovative ways of getting ahead. Take the example of someone with computer programming skills now working in a managerial role. What if she wrote a short program to shorten the amount of time spent analyzing data in order to spend more time on other managerial tasks? This employee’s efficient use of skills saves company funds and resources and allows for employee and company growth.

Unfortunately, not all employees are going to take on such initiatives on their own. Sometimes an incentive or reward can do the trick, but according to a study in a Harvard Business Review article, these incentives are best reserved for a job done well and are not as effective as a general motivational tool. Offering a financial reward only to accepted ideas that were implemented into action motivated fewer, but higher quality proposals that were more likely to succeed. On the same note, some research shows that financial incentives for innovation can actually stifle creativity completely. So what is the real key to incentivizing creativity? Getting your employees to care, feel connected, and challenged, which requires more than simply offering a reward.

How to boost innovation:

Create a strong team

Create a strong team that will help turn their creative ideas into reality. If you want your team to be innovative, start at the beginning: think outside-the-box when you’re hiring. Someone who doesn’t necessarily fit the psychological profile of the office will add different ways of thinking to create fresh ideas. This diversity should be applied to leaders as well, ensuring they have been assigned to the right role. A creative employee’s eccentricities are often what help them to be innovative; they question the norm and push boundaries for results. Involve your employees early, this will help them feel invested and more likely to implement innovative ideas from start to finish. Use techniques for brainstorming such as mind-mapping and lateral thinking, and emphasize the importance of homework vs. teamwork. Brainstorming should be done individually and in a group, this way employees all have innovative ideas to contribute and bounce off of one another to create stronger thought patterns. If your team is lacking in new ideas, work with your existing team by jostling their way of thinking. Prioritize trust and learning by getting to know your employees personally and recognizing their specific skills. This will help you assess what creative assignments to put them forward for, who to ask for ideas, and when. This will also help assign a project outside of their norm, use incentive deadlines, balance tasks with rewards, and raise the stakes just enough to create a challenging and exciting motivation for creativity. This will automatically trigger a new way of thinking and perhaps sprout new innovative solutions.

Implement an innovative culture

Implement an innovative culture by encouraging a growth mindset in the workplace. This requires openness to ideas, change, and failure. Make employees feel comfortable offering any innovative ideas they may have, even if they’re not the right fit. Encourage them to let you know their ideas through an email, a message board, an idea box, or any means that will be regularly checked and acknowledged by management. This way if the employee is enthusiastic about an idea, they know it will be heard either immediately or in a timely fashion. If it is not an opportune moment to acknowledge their efforts, hold back from brushing them off. Assure them you’re interested and will check it out soon. This way, employees from all levels within the company can feel free to implement ideas, because you never know where a fresh change could come from. Additionally, try the simplest perspective trick to encourage positive results. Using the words “Yes, and” rather than “Yes, but” creates an environment of encouragement. It recognizes the obstacles in the idea and promotes the employee to continue digging deeper.

Start solving internally

Start solving internally by encouraging employees to bring forward job or company problems as well as their solutions. This will help the employees air their frustrations and be heard, and in turn, help them feel more in control of their tasks. Keep track of an efficient employee’s shortcuts, even if they were unauthorized. Sometimes these loopholes are created by the employee to get through the mundane and bureaucratic tasks quickly and are actually very innovative ideas that shouldn’t be overlooked. If the ideas ultimately don’t fit, and the merits and downfalls have been considered, let the employee know why they won’t work.

Then get out of the office

Then get out of the office, ‍literally and figuratively. Experiment with open concepts, designated rooms with creative atmosphere, or spending some time with the team outdoors. Look for ideas in other industries to study how they encounter and solve complications, for a different way of thinking. Allot a specific time for employees to work on ideas away from their daily duties, hold creative workshops, or monthly meetings outside of the office. Not only will this change be an incentive, but employees will look forward to this time and be motivated to innovate. The change of environment will change the mindset of your employees to think out-of-the-box, as they will literally be out-of-the-box!

Encourage failure and risk

Encourage failure and risk, and in turn, stifle fear. The enemy of creativity is fear, and failure is one of the main engines of anxiety in creativity. There is an element of vulnerability to creation that if stopped by fear, will be extinguished. Realistically, not every idea will be the best one, but by encouraging employees to take a risk, you will establish trust by allowing an employee to feel that they can fail and try again. Let the employee know where their idea is lacking and encourage them to keep trying. ‍

Execute employee ideas and reward successful innovation

Employees feel motivated and empowered when their creative ideas are chosen and implemented. Initiate a strategy to execute innovative ideas and embrace change. If ideas are never taken to action, employees will view their efforts to be useless and lose motivation to bring ideas forward. Create an idea management system that clarifies where and who started the innovative idea. Keeping track of this will help motivate innovation at any level and keep the company growing. Once a successful idea is chosen, then reward the employee. This can come in the form of financial compensation, flexible work hours, remote assignments; something that suits the specific employee’s needs and keeps them happy and motivated to create more innovative ideas.

Creativity is a tricky thing - you can’t force it. As much as you try to motivate it, it will equally disappear. Creativity and innovation come when there is an environment of trust, patience, freedom, and purpose.

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Sources

• ‍HBR - Motivating Your Most Creative Employees
• ‍HBR - Financial Rewards Make People Suggest Fewer but Better Ideas
• ‍Irish Times - 5 Ways to Create a Culture of Innovation in the Workplace
• ‍Forbes - What Can Your Organization Do to Become More Innovative